Bluffton Animal Clinic

I didn’t have an appointment but my dog had been really sick for 4 days. I am 45 min away and I just went in right when they opened and they were so accommodating to me and my sick dog. I was hating the fact that I didn’t have an appointment but they made it a wonderful visit with making me feel important and the care they gave my dog was top notch! I recommend this clinic to anyone! Thank you staff. You are all awesome

Advice for this establishment. 1. Do not laugh at a distressed owner about bringing in their cat for emergency. 2. Do not say “it’s probably nothing and easy” 3. Do not say “you should settle down I’m sure it’s fine.” Because it wasn’t fine. I have a 13 year old cat who presented with breathing/cough/problems. Doctor sent her home with not a lot of answers. She got worse and had to stay overnight at the emergency room. She has congestive heart failure. Eva, the receptionist, did not display good customer service. She dismissed me as a pet owner and showed no empathy. Not to mention my cat probably should have had more tests done to figure out what she had. I will never go back there. WORST experience.

My kitty Luna was having a hard time over the weekend of constantly throwing up. I wanted to do everything to avoid going to the emergency Vet. I called Monday morning and they were able to see her later that day. She ended up having to stay two nights because of a blockage. The doctor and vet tech were very caring of her and informative! Will definitely be returning for regular check ups!

The staff there is very rude, it was my first visit, and there were many staff members up front, talking amongst themselves. A voice directed me to put my dog on the scale. I didn’t know where the scale was, and my dog was having issues, going on the scale. I finally asked for help. The lady reluctantly came to help. The doctor is very knowledgeable, we talked about blood tests, but not about the X-rays at 138.00. I called to question the charges and the lady that answered was very rude, as I tried to explain, she acted as if she wanted to be done with the conversation. I called back they directed me to the tech that was in the visit with me, she said that they in fact did the X-rays, they picked up and rolled her over with no problems. She then requested I speak to the doctor. The doctor called at 8 am, he is very good, and said they did not do the X-rays and that charge would be refunded. The whole experience was anxiety producing, certainly didn’t need that when my dog is going through neurological issues at 3 years old. Not much empathy from front desk staff

The Bluffton Animal Clinic was hands down caring, they took amazing care of my fur baby as it was her last few moments with us. The staff was kind, gentle, caring and delicate to our needs and grieving moment. The hug from the staff telling us they will be thinking about us meant the world to me. I will forever be grateful for how this place took care of us and our pup as well.